Refund Policy:

• In case of order cancellation, your refund will be proceeded within 7-14 business days from submission of your cancellation. We will update you via email once your refund has been initiated.
• The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of product cancelled but the customer bank may charge transaction fee as per their policy.
• If the company does not get a response from the customer within a week, order gets cancelled automatically.
• If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.
• Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.

Return or exchange of the product:

If products are damaged in transit then the exchange proceeds within 7-14 business days from submission of the complaint but no order cancellation or return is accepted after the order is placed/delivered. In the situation of damaged goods, customers can ask for exchange via email or contact number provided on the website. The customer has to provide an image or video of the damaged products while filing the complaint about damaged goods.

The Customer must follow the returns policy as detailed on www.charactercosmetics.in . An email is required to be sent to care@charactercosmetics.in to notify the Customer’s intention to return the goods.