Shipping & Handling Charges are as follows:

Orders can be tracked at: https://charactercosmetics.in/pages/track-order

The processing time for orders is 7-10 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for any deliveries that may be affected by customs or natural occurrences, air and ground transportation strike or delays, nor any extra fee.

Note: Kindly Check the package and make unboxing video once you receive it.

Payment Information:

We accept all credit card and debit card. We do not accept returns, exchanges or refunds. All sales are final.

MISSING PRODUCT COMPLAIN:

Customers are advised to make a video of courier unboxing in order to lodge a complaint of missing product. Once the team review the complaint received via email or SMS with the unboxing video, they will send the missing product within 15 -20 Business days.